How to Locate Secure SD-WAN Engine and SMC License Details in the Forcepoint Customer Hub

How to Locate Secure SD-WAN Engine and SMC License Details in the Forcepoint Customer Hub

Summary
The article provides steps how to locate FlexEdge Secure SD-WAN (previously NGFW) license details via the Forcepoint Customer Hub.
Notes and Warnings
Note 
  • After April 11th 2022, newly purchased Secure SD-WAN and NGFW Appliances will be automatically registered when the order is processed, and the fulfillment emails no longer include the license identification details.
  • When NGFW software license is renewed, the new license will have a new Proof of License (POL) code. The new license needs to be registered after the renewal.
Solution

When an administrator needs to register Secure SD-WAN Engine (previously NGFW) or Manager (SMC) licenses, the administrator will need the Proof of Serial (Secure SD-WAN appliance identification) or the Proof of License (Engine and SMC license identification) code for the license. These identification codes are available at the Forcepoint Customer Hub. The name of the codes may be one of the following:

  • Forcepoint NGFW #### Appliance (#### indicates the model)
  • Forcepoint Secure SD-WAN #### Appliance (#### indicates the model)
  • Forcepoint NGFW Management Center
  • Forcepoint Security Management Center - High Availability
  • FlexEdge Secure SD-WAN Manager
  • FlexEdge Secure SD-WAN Manager - High Availability

For additional articles related to the Secure SD-WAN licensing, see Top NGFW and SMC Licensing Articles.

 

How to Access

  1. Login to the Forcepoint Customer Hub with your credentials.
  2. Click your name on the top right corner to open a drop-down menu and select My Account:
01-My_account-blur.png  
  1. Scroll down to the Summarized View to summarized asset and subscription list:
02-Summarized-View.PNG

  1. Click the Detailed button (highlighted above) on the entry you are interested in to access the Detailed View, which shows assets and subscriptions related to that entry:
03-Detailed-View-blur.PNG
Note The support expiration date for the asset can be seen from the Support row End Date column.
Note By default the Detailed View displays only assets and subscriptions that are currently active. If you have renewed e.g. support and URL Filtering add-on subscription, but the renewal isn't yet active, you'll need to disable the Active Only switch to see the renewed entries:
05-Active_only-blur.PNG
 
  1. Click the appliance entry (highlighted above) to access the Fulfillment Record that show Proof of Serial, Proof License, etc. details:

04-License-Details-blur.PNG

 
  1. If you wish to download the license file or register a new purchase, copy the POS or POL code and use it as the LICENSE IDENTIFICATION in the NGFW License Center. For more detailed instructions, see How to Register Secure SD-WAN Engine or Manager Licenses

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