Temp Files in CloudApp Folder Stopped Processing

Temp Files in CloudApp Folder Stopped Processing

Problem
Temp Files under Web Security\bin\Cache\cloudapp not processed by Log Database.
Solution

This is a known issue with WebesenseCloudApp Service in version 8.5.4+
Navigate to Websnese\Web Security\bin folder

  1. Open services.msc and stop the Websense Log Server and Websense Cloud App service
  2. Make a backup logserver.ini
  3. Edit the logserver.ini and modify to the below 
    • MoveCacheFile=FALSE
    • MoveCacheFilePath= Not Applicable
  4. Login to SQL machine and execute the attached script "usp_swap_buffer_version1.sql" against Catalog DB(Ex: wslogdb70) from SSMS.
  5. Start the Websense Cloud App service and Websense Log Server service.
  6. Apply the applicable hotfixes for 8.5.4 and 8.5.5.
  7. Restart both Microsoft SQL server service and SQL agent service (In case tmp files still do not seem to move after above steps).