HTTP Status 404" Error Occurs within the Forcepoint Security Manager

HTTP Status 404" Error Occurs within the Forcepoint Security Manager

Problem
When logging on to the Forcepoint Manager web UI, why do I see the following error message?
"HTTP status 404
The requested resource (/mng/) is not available."
 
OR

"HTTP status 404 - /manager/lgon/pages/login.page.jsf
Type: Status Report
Description: The requested resource is not available."
Apache Tomcat/7.0.68

Another variant of this error for DLP deployments on 8.6 may be the following:
"HTTP Status 404 - Not Found
Type: Status Report
Description: The origin server did not find a current representation for the target resource or is not willing to disclose that one exists" 


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Solution

The following steps apply to the separate modules within the Forcepoint Security Manager:

Access to the Forcepoint Security Management server will be required. A copy of the Forcepoint Setup (installer) may also be necessary. If a copy of the installer is not available, you may download it from here. Ensure you are using the correct installer for the version installed.


Forcepoint Web Security:

Restarting the Manager's services may resolve the module's access.
  1. Open Services by running the following command: services.msc
  2. Stop the following services in the order shown below:
    1. Websense TRITON Web Security
    2. Websense TRITON Unified Security Center
    3. Websense TRITON Web Server
    4. Websense TRITON Settings Database
  3. Start the following services in the order shown below:
    1. Websense TRITON Settings Database
    2. Websense TRITON Web Server
    3. Websense TRITON Unified Security Center
    4. Websense TRITON Web Security
  4. Wait for the services to fully start. You should now be able to connect to the Manager. If not, close the browser completely and then try connecting again.
If the connection issue to the Manager persists after restarting the services, complete the steps below:
  1. Launch the Forcepoint Setup file. If the installer is not on the server, you may download it from here. When downloading the installer, ensure the version matches your current installation's version.
  2. Click Modify next to Infrastructure.
  3. Click Repair on the next screen.
  4. Click Next until complete, then click Finished.
​If repairing Forcepoint Infrastructure does not resolve the issue, it is possible that a Windows update may have affected the server to cause an HTTP Status 404 error.

To re-initialize Forcepoint Infrastructure, SQL credentials will be necessary:
  1. Launch the Forcepoint Setup file. If the installer is not on the server, you may download it from here. When downloading the installer, ensure the version matches your installation.
  2. Click Modify next to Infrastructure
  3. Click Modify on the next screen
  4. Click Next until asked for the SQL login
  5. Enter the SQL administrator User Name and Password used to connect with write permissions to the databases.
  6. Click Next until complete, then click Finished
If the issue continues to persist, please raise a case with Technical Support.

Forcepoint DLP:

Important The steps below are for Data deployments on version 8.6 and above only. For previous versions or if Web is part of the deployment, follow the instructions above. 
  1. Access the Forcepoint Security Manager server.
  2. Open Services by running the command: services.msc
  3. Disable and stop the  Websense TRITON Unified Security Center service
  4. Navigate to Websense\EIP Infra\tomcat\webapps
  5. Move the manager folder to the desktop.
  6. Enable and start the Websense TRITON Unified Security Center service
  7. Confirm that a new manager folder has populated in Websense\EIP Infra\tomcat\webapps
  8. Log back into the Forcepoint Security Manager

Forcepoint Email Security:

  1. Launch the Forcepoint Setup file. If the installer is not on the server, you may download it from here. When downloading the installer, ensure the version matches your installation.
  2. Click Modify next to Infrastructure
  3. Click Repair on the next screen.
  4. Click Next until complete, then click Finished
​If repairing the infrastructure does not resolve the issue, it is possible that a Windows update may have affected the server to cause an HTTP Status 404 error.

To re-initialize Infrastructure, the SQL admin or "sa" login will be necessary:
  1. Launch the Forcepoint Setup file. If the installer is not on the server, you may download it from here. When downloading the installer, ensure the version matches your installation.
  2. Click Modify next to Infrastructure
  3. Click Modify on the next screen
  4. Click Next until asked for the SQL login
  5. Enter the SQL administrator User Name and Password used to connect with write permissions to the databases.
  6. Click Next until complete, then click Finished
If the issue continues to persist, please raise a case with Technical Support.